TERMS & CONDITIONS

Last Updated: September 3, 2026

Welcome to JOZBOX. By accessing or using the JOZBOX website, creating an account, or placing an order, you agree to comply with these Terms & Conditions. Please read them carefully before using our website or purchasing our products.

ABOUT JOZBOX

JOZBOX is an e-commerce platform that offers products to customers through its online store. We aim to provide a convenient, reliable and trustworthy shopping experience.

These Terms & Conditions govern your use of the JOZBOX website and your purchase of products through our platform.

USE OF OUR WEBSITE

You agree to use the JOZBOX website only for lawful purposes and in a manner that does not interfere with the operation, security or availability of our website.

You must not:

– Use the website for fraudulent or unlawful activities
– Attempt to gain unauthorized access to our systems
– Misuse or interfere with website functionality
– Submit false, misleading, or inaccurate information
– Use our website to harm, disrupt or exploit other users or our services

ACCOUNT REGISTRATION

Some features of JOZBOX may require you to create an account.

When creating an account, you are responsible for providing accurate and up-to-date information. You are also responsible for maintaining the confidentiality of your account information and for activities carried out through your account.

If you believe your account has been accessed without authorization, please contact JOZBOX as soon as possible.

PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, images, specifications, prices and other information displayed on our website are accurate and up to date.

However, minor differences in product appearance, color, packaging, or specifications may occur due to manufacturer changes, screen settings, photography or other factors.

Product availability may change without prior notice.

PRICES AND PRODUCT AVAILABILITY

All product prices displayed on the JOZBOX website are subject to change without prior notice.

We make reasonable efforts to maintain accurate pricing and availability information. However, errors may occasionally occur.

If an error is identified in the price, product information, or availability of an order, JOZBOX may contact you to confirm the order or may cancel the order where appropriate.

ORDERS

When you place an order through JOZBOX, you are making a request to purchase the selected products.

After receiving an order, JOZBOX may contact you by phone, SMS, or other available communication methods to verify the order and delivery information.

An order may be cancelled or declined if:

– The requested product is unavailable
– The provided information is inaccurate or incomplete
– We are unable to deliver to the provided address
– We identify a pricing, product, or system error
– We reasonably suspect fraudulent or abusive activity
– Another legitimate circumstance prevents us from fulfilling the order

CASH ON DELIVERY

JOZBOX currently offers Cash on Delivery (COD) as a payment option.

When placing a COD order, you agree to provide accurate contact and delivery information and to pay the applicable order amount upon delivery.

Customers should accept and pay for genuine orders that they have placed. Repeated refusal of confirmed orders or misuse of the COD service may result in restrictions on future orders or other appropriate action.

DELIVERY

JOZBOX may use third-party courier services, including REDX and Steadfast Courier, to deliver orders.

Delivery times may vary depending on the delivery location, product availability, courier operations, weather, public holidays, unforeseen circumstances, or other factors beyond our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and an active phone number.

For more information, please refer to our Shipping & Delivery Policy.

ORDER CANCELLATION

Customers may request cancellation of an order before it has been dispatched.

Once an order has been shipped or handed over to a courier, cancellation may not always be possible.

JOZBOX may also cancel an order when circumstances prevent us from fulfilling it, including product unavailability, incorrect information, pricing errors, delivery limitations or suspected fraudulent activity.

RETURNS, EXCHANGES, AND REFUNDS

Returns, exchanges, replacements, and refunds are handled according to our Return & Refund Policy.

Customers should review that policy before placing an order to understand the applicable conditions and procedures.

CUSTOMER RESPONSIBILITIES

Customers are responsible for:

– Providing accurate order and delivery information
– Providing a reachable phone number
– Checking product information before ordering
– Following applicable product usage instructions
– Accepting legitimate orders placed through their account or phone number
– Providing accurate information when requesting returns, replacements or refunds

PROMOTIONS AND OFFERS

JOZBOX may occasionally offer discounts, promotional campaigns, vouchers, or special offers.

Promotions may have specific terms, eligibility requirements, validity periods, product restrictions or other conditions. These conditions will apply in addition to these Terms & Conditions.

JOZBOX reserves the right to modify or end a promotion according to its stated terms or where reasonably necessary.

INTELLECTUAL PROPERTY

Unless otherwise stated, the content available on the JOZBOX website, including logos, brand names, text, graphics, images, designs and other materials, is owned by or used with permission by JOZBOX.

You may not reproduce, copy, modify, distribute, publish or commercially use our content without prior written permission, except where permitted by applicable law.

THIRD-PARTY SERVICES

JOZBOX may use third-party services such as courier, hosting, security, analytics, or other service providers to operate our business and website.

Your use of services provided by third parties may also be subject to their respective terms and policies.

LIMITATION OF LIABILITY

JOZBOX makes reasonable efforts to maintain accurate information and reliable website services. However, we do not guarantee that the website will always be available, error-free, uninterrupted or completely free from technical issues.

To the extent permitted by applicable law, JOZBOX will not be responsible for losses or disruptions resulting from circumstances beyond our reasonable control, including technical failures, courier delays, natural events, network problems, or other unforeseen circumstances.

Nothing in these Terms & Conditions is intended to exclude or limit any consumer rights or protections that cannot legally be excluded or limited.

PRIVACY

Your use of JOZBOX is also subject to our Privacy Policy, which explains how we collect, use, store and protect personal information.

By using our website, you should review both these Terms & Conditions and our Privacy Policy.

CHANGES TO THESE TERMS

JOZBOX may update these Terms & Conditions from time to time to reflect changes to our services, business practices, website functionality or applicable legal requirements.

When changes are made, we will update the “Last Updated” date at the top of this page.

Your continued use of the website after changes are published may be subject to the updated Terms & Conditions.

GOVERNING LAW

These Terms & Conditions shall be interpreted and applied in accordance with the applicable laws and regulations of Bangladesh.

Nothing in these Terms & Conditions is intended to remove or restrict rights or protections available to consumers under applicable Bangladesh law.